Annie Zidek

- Wrote product specifications and implementation instructions that content managers use for over 20 customers. - Analyzed customer requests and developed product solutions based on specific needs and budgets. - Developed a new product package for 2023 in order to increase sales. - Created a customer-facing demo for Product and Revenue Teams explaining complex medical plans.

- Configured and published over 30 product customizations while managing multiple release timelines. - Built and updated product designs for a pool of more than 63 customers over four months. - Deployed 15% of all customer implementations during a core product update. - Oversaw the six-week content manager training program.

- Communicated cross-functionally with over 70 team members to solve problems and manage deliverables. - Tested the quality assurance of over 100 product features to ensure quality user experience. - Enhanced product knowledge, tested product integrity and reported bugs.

- Designed up to 24 infographics weekly in Illustrator, increasing data comprehension for users. - Communicated and collaborated directly with writers and journalists to provide flexibility for short turnaround. - Worked within the internal style guide to ensure visuals align with company vision and strategy. - Brainstormed content for upcoming telecommunications reports with the Editor-in-Chief.

- Developed five learning programs per month to stimulate community engagement. - Drafted and launched the curriculum for the lab’s first set of high school artists-in-residence. - Forged ongoing partnerships with organizations and artists in the city to expand programming initiatives. - Deployed email campaigns for workshops to increase student retention.

- Managed simultaneous deadlines for printing, scanning, and film projects using Trello. - Trained new lab users on printing equipment, Photoshop, ink, and paper during tutoring sessions. - Expanded product expertise with professional development to enhance my work performance. - Edited and printed museum-quality commissions on high-end equipment.