Antony Benjamin

Warm, empathetic, joyful and loves to help people. A lover of golf, football, hiking, charity, networking and above all honest, sincere, calm, understanding! Education: University of Nairobi, main campus: Bachelor of Arts in communication, sociology and public administration. Career: Problem solver with years of experience in insurance, contact centre, call centre, logistics, ecommerce, SaaS, fintech, health and retail business. Key Strengths: CRM ( Salesforce, Bitrix24, Zoho, Genesys, Zendesk. Telephony: Ameyo, 3CX, Avaya. Analytics: Zoho Analytics, Power BI. Customer Voice Advocate, onboarding, product adoption, innovation, systems, KPIs, Metrics, Strategy, Journey maps, Training, Coaching, Call Calibration, Quality Analyst, Market Research and Sales Revenue.