Arina Toth

I have been working for CPL Jobs LLC as a Customer Support Executive in a department contracted to work for Ryanair Airlines. As an agent of a global contact center department, I was responsible for the full management of booking reservations, such as providing any necessary information through calls and chats, making possible changes as per customer requests, finding solutions when facing problems as well as managing complaints.

I have been working as an Administrative Assistant for the COO at Jacob HU. LLC. My daily tasks included the full professional assistance of the COO, including communications via phone and email regarding company orders, translating (as the COO does not speak either Hungarian or standard English). Additionally, I have been tasked with handling ad hoc as well as personal tasks for the COO.

I have been working for Falconeri as a Sales Specialist. My responsibilities included basically everything that is required for day-to- day operations of an elite clothing store. I had to lead the customer through the entire process of purchase from the greeting to the payment as well as the basic physical management of the store building. I was subjected to several specialized trainings, which I had to utilize during my interactions with customers.

As a global specialist our group was responsible for real estate management in the European and Mediterranean regions for clients such as META and HPE. Our consisted of a myriad of tasks such as lease abstraction, quality review of abstracts, replying to client and internal queries related to the lease records, financial tasks and any other enquires.

I have been working for UniCredit international bank as a contact center specialist, focusing on telesales and telecommunication. My scope of activities was providing general and specific information to our clients, the completion of monetary transactions and specific deposit operations, the administration of standing and recovery orders. As well as providing sufficient and immediate help with our electronic services.

I have been working for the Miskolc branch of Hungarian Telekom. My main tasks consisted of maintaining contact with new and existing customers alike, as well as conducting different sales activities through more than one channels. My scope of tasks expanded as I have received a considerable amount of work experience. By then I was also required to also keep contact with other branches to be able to work on other background tasks and solve technical issues.