Arnab Hasan

• Work closely with the Channel EMEA Director to assist on the PRM (Partner Relationship Management) project. • Create a proper Confluence presence for Channel EMEA. • Build a Partner profile document where everyone from TeamViewer can quickly get transparency on our existing partner ecosystem. • Clean up CRM data for the main Partners within EMEA. • Regularly Check the Partner-locator on the TeamViewer website and update the data regularly. • Support Channel operations with day-to-day tasks etc. . Suppo

• Collaborate and keep a close exchange with the Customer Retention Managers to assist in retaining existing customers. • Warm up retention leads and qualify them for potential opportunities. • Help develop a customer relationship and increases customer satisfaction. • Communicate with the customers via phone or email and assist them with all their requests. • Analyze and document the different sources/platforms that customers contact TeamViewer on (via Web-shop/Inside Sales etc.). • Ensure that the c

• Work closely with the Channel Account Manager and provided support in Renewal, Up-selling and Cross-selling • Analyze channel leads and qualify them for potential opportunities. • Create offers, process orders, and be a backup person for the channel back office team. • Maintain data quality in CRM and other tools for the channel team. • Answer Channel Partner inquiries through the E-mail system or via phone and provide after sales support. • Work closely with the Director on different projects and assist