Arun Ananda
Bis 2019, Customer Success Representative, Kayrros
Bis 2019, Master's in Business Development, Grenoble École de Management
Saint-Ouen, Frankreich
Werdegang
Berufserfahrung von Arun Ananda
1 Jahr und 1 Monat, Juni 2018 - Juni 2019
Customer Success Representative
Kayrros
• Interacted with users from Shell, Litasco, BP etc. and helped them with trial onboarding by guiding them through the portal and products. • Built a new engagement strategy to engage trial and paid users. This strategy has helped increase the email open rate by 2% and portal logs by 3.7%. • Established 8 new metrics to track and measure activities of 300 users on Kayrros portal and email campaigns on a daily basis.
• Successfully achieved the total sales target of €107k for a period of 6 months. A growth of 11% when compared to the last year. • Bagged a new purchase order worth €16k from an industrial segment customer whose previous year sales records were nil. • 83% successful in converting quotes (>€7.9k) into sales.
• Spotted and reported a losing share of wallet value worth €19.8k by analyzing the sales trend and buying patterns of a major customer who was procuring 76 different seals. • Assisted the managing director in forecasting total sales of €15.6M. • Prepared inventory forecast recommendations to ensure a proper level of inventory of 8 major customers involving around 225 items.
Ausbildung von Arun Ananda
1 Jahr und 10 Monate, Sep. 2017 - Juni 2019
Master's in Business Development
Grenoble École de Management
4 Jahre und 1 Monat, Juni 2011 - Juni 2015
Bachelor's in Mechanical Engineering
P.E.S. Institute of Technology
Sprachen
Englisch
Muttersprache
Deutsch
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