Ashlesha Sudhir Shinde

(Internal Title: Sports Leader Coach - Team coordination, agile planning, and operational performance management) Coordinated an 8-member cross-functional team through planning, execution, and retrospective cycles, improving KPI performance by 30% Managed a high-volume product department, using QlikSense and QuickSight for data-driven forecasting with 95% accuracy Facilitated regular team review meetings and individual performance discussions, driving accountability and continuous improvement

(Internal Title: Omni Sports Leader - Retail Operations, Merchandising & Seasonal Planning) Managed product selection and merchandising across 30+ product families covering 100–120 linear metres of retail floor space Coordinated seasonal planning cycles using local market data, customer catchment analysis, and competitor research Liaised between brand team, country leadership, and store operations on product quality and customer feedback Implemented seasonal layout transitions aligned to commercial strategy

(Internal Title: CRM Lead - Customer Experience, Escalation Management & Team Coaching) Processed and routed 200+ monthly customer feedback entries, translating insights into service improvements and operational priorities Coached a 14-member team on customer interaction and checkout operations Conducted KPI-based performance reviews and managed escalations, reducing unresolved cases to under 2% Managed cash operations, daily reconciliation, and compliance reporting with 100% accuracy