Atta Manan

• Managing of user groups • Allocation of user rights • Creation of user groups • Creation of new users • Creation of reports of the active / inactive file shares • User administration with Excel (new creation, deletion, administration, evaluation of authorizations, group policies) • Managing of access rights • Coordination with another department and providers about the migration to the new file share structure • Archiving to the provider of the inactive file shares

• Analysis of various systems for a telephone, DSL connection for troubleshooting in the event of product changes, provision or termination • Manage of incidents in the mass market • Manage of incidents in the individual market • Independent processing of solutions • Order creation / monitoring of escalation for the external sales • Prioritized processing of tickets of board complaints

• Support for all hardware & software • Mac Book Support • I-Pad, I-Phone Support • Maintenance of various inventory tables • phone and remote support under Windows 7 • Activation of various ports in the network • MS Office 2016 support • Processing of tasks and incidents • User administration via Active Directory • Assignment of admin rights via Active Directory • Installation of various software via Software Center • Data mirroring from the old device to the new PC

• Windows rollout and planning • Providing of IT solutions • Access management • Administration of the assigned rights • Management of the extension applications as well as the fixed-term applications • Set up various software applications • Support for all hardware and software • phone and remote support under Windows 7, including software applications • Activation of various ports in the network • Troubleshoot software or hardware problems • Data backup / data restore • Support for iPad and iPhone