Audrey Ougier

In charge of optimizing the customer experience and the adoption of Cegid Digitalrecruiters ATS - Ensure regular follow-up and optimal customer satisfaction among users and decision-makers - Ensure account management and reporting - Present new solution functionalities and train customers in their use - Negotiate and manage Upsell and customer contract renewals - Analyze KPIs and make functional and technical recommendations (HRIS, Recruitment, Sourcing strategy, Integration, Assessment)

Deployment of Talentsoft Recruitment module (4400 employees - 18 recruiters - 21 HRBPs - Europe / North America / Latin America) - Project scoping: identification of activities, operations, management rules and data storage - Functional specifications: design of processes and interactions, RACI - Configuration and elaboration of the acceptance booklet (Testing scenarios) - Training and user guides - Construction of reports and data audit - Change management (Q&A, Webinars)

Talent Acquisition & Onboarding:: Scope: R&D, Cloud, IT, Professional Services, Customer Care, HR, Sales, CFO - 130 recruitments per year (End to end) - Average Time to Hire : 40 days Cross-Functional projects: - Dematerialisation of the employment contract process (PeopleDoc) - Deployment of the corporate processes following a merger acquisition (Spain and LATAM) - Redesign of the career site (WordPress)

For Cegid, on the following areas: R&D, Consulting, Sales, Customer care - Sourcing strategy and direct approaches - Telephone qualification - Employer brand audit and recommendations - Training of 40 managers in recruitment practices

- Active sourcing and selection of candidates, interviews - Business development

- Sourcing, phone qualifications, HR interviews of profiles in the IT and IOT sector