Kristiina Roihu
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Kristiina Roihu
- Current 1 year and 10 months, since Aug 2024GoodHabitz Germany GmbH
Team lead Customer Success CENTRAL Region
Lecturer of the following moduls: Kommunikations- & Markenmanagement Global Operations Management Project Management Global Sourcing Globalization: Business Environments & Strategies Production Systems & Lean Management Supplier Management Global Value Chain Management Digital Value Creation
- 2 years and 2 months, Jun 2022 - Jul 2024
Head of Customer Success
LesMills Germany
Orchestrate and drive Customer Success within the business as part of the Senior Leadership Team Drive and land organizational changes and ensure operational landing and readiness Align business priorities, strategies, and budgeting with field execution motions through fiscal year planning, blueprint and target setting Represent Customer Success as one team towards cross segment stakeholders Drive Strategic Projects and initiatives
Implementation of company strategy within commercial organization Project management (Scrum Master/Product Owner) Implementation of Salesforce across customer facing entities
- 2 years and 8 months, Oct 2018 - May 2021Maersk Deutschland A/S & Co. KG
Customer Experience Team Lead - Ocean
Building and managing a team of motivated multinational colleagues Monitoring team performance against KPIs/targets, alleviating issues and serving as escalations point Continuously monitoring customer experience in a fast-paced environment and driving improvements using visual management system
- 4 months, Sep 2019 - Dec 2019
Nebentätigkeit als Dozentintin 'History and Trends in Business Administration'
University of Applied Sciences Europe
Dozentin für das Modul History and Trends in Business Administration
- 1 year and 3 months, Jul 2017 - Sep 2018
Customer Service Manager
Clas Ohlson AB (Insjön - Schweden)/ Clas Ohlson GmbH (Hamburg - Deutschland)
- Etablierung von neuem Standort Hamburg - Aufbau von Marketing-, eCom- und Kundenservice-Abteilung - Leitung der Kundenservice-Abteilung - Leitung der internen Kommunikation (Intranet, Workplace)
- 9 months, Oct 2016 - Jun 2017
Customer Service Coordinator
Clas Ohlson AB (Insjön - Schweden)/ Clas Ohlson GmbH (Hamburg - Deutschland)
- Coordinating Customer Service - Assistance of marketing by planning events, proofreading and creating marketing material - Responsible for Social Media (Facebook, Instagram, YouTube) - Responsible for Corporate Communication
- 6 months, May 2016 - Oct 2016
Stellvertretende Leiterin / Sales Assistant
Clas Ohlson AB (Insjön - Schweden)/ Clas Ohlson GmbH (Hamburg - Deutschland)
Category Expert of Home Department, Head of Intranet, Sales Assistance
- 2 years and 5 months, Jan 2014 - May 2016
Schichtleiterin
Stadium Deutschland GmbH
Shiftleader
- 10 months, Mar 2013 - Dec 2013
Dozentin DAF
University of Jyväskylä
Dozentin DAF im Fremdsprachenzentrum der Universität Jyväskylä
- 1 year and 5 months, Aug 2012 - Dec 2013
Fitnesstrainerin
University of Jyväskylä
Gruppenfitnesstrainerin
- 2 years and 5 months, Sep 2006 - Jan 2009
Sales Representative
Holiday Club Resorts Oy
Verkauf von Time Share Aktien
Ausbildung von Kristiina Roihu
- 4 years and 9 months, Sep 2009 - May 2014
Humanities
University of Jyväskylä
German, English, Pedagogics
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
German
C2 (Verhandlungssicher / Muttersprachlich)
Finnish
C2 (Verhandlungssicher / Muttersprachlich)
Swedish
A1-A2 (Grundkenntnisse)
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