Mohammad Ali Hassan
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Mohammad Ali Hassan
- Working closely with the accounting department, developers and customers to find solutions to payment-related issues and queries. - Initiating and facilitating the payment-related aspects of the customer journey from the beginning to the end. - Having deep technical knowledge of multiple tools used to manage customer accounts. - Working to optimise and reshape processes.
- Assisting users with technical issues related to their websites, email accounts and domains in both English and German. - Managing paid subscriptions for customers. - Finding solutions to technical issues related to payments and billing. - Go between for customer supporters and developers as well as customers and our payment partners.
- 1 year and 5 months, Jun 2014 - Oct 2015
English-speaking Customer Support
Goodgame Studios / Altigi GmbH
- Giving players advice and support via email and chat - Finding solutions to technical problems for customers - Working together with other departments such as the Bug Team and other Customer Service departments in order to achieve the aims of the organisation.
- 1 year and 7 months, Oct 2012 - Apr 2014
Junior Product Manager
Netvacation GmbH
- Using the content management system to update and maintain company website. - Online Marketing (sending a weekly newsletter, updating the official Facebook) for the Australian cruise market. - Translation – English and German.
- 1 year and 2 months, Aug 2011 - Sep 2012
Research/Admin Assistant
Activ8 Leeds
- Updating blog and official website - Updating social media (Facebook and Twitter) for the Activ8 Leeds - Research into improving educational opportunities in both Leeds and the Western African nations of Ghana and Nigeria.
- 2 years and 9 months, Jan 2010 - Sep 2012
Sales Assistant/Admin Assistant
British Heart Foundation
- Working behind the till - Sorting, transporting, tagging stock - Fundraising - Filing and organising records - Liaising with customers and organisations on behalf of British Heart Foundation
Ausbildung von Mohammad Ali Hassan
- 1 year and 8 months, Oct 2009 - May 2011
German and Related Studies
Leeds Metropolitan University
German language study including: language, vocabulary, grammar and cultural studies of German-speaking nations.
- 2 years and 11 months, Sep 2008 - Jul 2011
Business Studies (BA)
Leeds Metropolitan University
- 11 months, Sep 2007 - Jul 2008
A Level and AS Level
Wakefield College
A Level English Literature (B grade) AS Level Business Studies (D grade)
- 1 year and 8 months, Oct 2005 - May 2007
Certificate of Higher Education in Pharmaceutical Studies
De Montfort University, Leicester, United Kingdom
- 1 year and 10 months, Sep 2003 - Jun 2005
A Level and AS Level
NEW College, Pontefract, United Kingdom
A Level: Chemistry (B), Biology (C), Psychology (C) AS Level: English Literature (A)
- 2 years and 11 months, Sep 2000 - Jul 2003
GCSE
Kettlethorpe High School, Wakefield, United Kingdom
11 GCSE's, grades A-C, including Mathematics, English and Science.
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
German
C1 (Fließend)
Swedish
A1-A2 (Grundkenntnisse)
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