Basile Dunia

• Reduced technical issue resolution time by 30% through streamlined troubleshooting processes and proactive system monitoring. • Installed, configured, and upgraded hardware/software components, ensuring 100% compatibility and functionality across all devices. • Provided remote support to users in multiple locations • Collaborated with cross-functional IT teams to resolve over 50+ complex network and system issues monthly, reducing system downtime by 25% and improving operational efficiency by 15%

• Designed and optimized network patterns for better connectivity, improving network performance by 20%. • Analyzed, prioritized, and completed telephony work orders, meeting 100% SLA compliance. • Suggested and implemented solutions to enhance telephony and security systems • Conducted training sessions for end-users on new telephony and security systems, increasing user adoption by 40%. • Resolved customer complaints with 100% accuracy, ensuring complete feedback and customer satisfaction.

• Performed preventive and corrective maintenance for telecom equipment, reducing site downtime by 25%. • Handled network alarms and implemented corrective actions, ensuring 99% uptime for critical systems. • Participated in data collection projects, contributing to continuous improvement initiatives that enhanced operational efficiency. • Trained new team members, fostering knowledge sharing and improving team productivity by 20%.

• Conducted field visits for site acceptance, ensuring 100% compliance with company standards. • Verified site operational status through periodic inspections, identifying and resolving potential issues before escalation, resulting in a 99% uptime for critical systems • Suggested improvements to site acceptance guidelines, reducing recurring issues by 30%. • Developed and maintained comprehensive documentation for 50+ sites, reducing on boarding time for new team members by 30%