Beatriz Medeiros

-Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively, providing high standard customer service. -Answering telephone calls and providing services to customers and suppliers. -Processing orders, forms, applications and requests for information. Dealing efficiently with questions and queries from customers. -Handling objections professionally. -Maintaining up to date paper and computer based files and administrative systems.

-Optimised the company’s SEO strategy and keyword search, and monitored generated website traffic of the company's product. -Assisted in the execution of content marketing campaigns for the company and supported the brand by creating infographics and animated videos, and communicating through the organisation’s social media channels. -Monitored content engagement reports from Adwords/Google Trends/Google Analytics to indicate customer website usability and traffic.

-Greeted and welcomed commuters/customers as soon as they arrived at the lounge. -Ensured reception area was tidy and presentable, with all necessary stationary and material (e.g. pens, forms and brochures). -Provided basic and accurate information in-person and via phone/email -Ordered front office supplies and managed inventory. Updated calendars and staff roster. -Performed other clerical receptionist duties such as filing, photocopying and faxing.