Bernhard Adam

Act as single point of contact for external customers. Build relationships, manage difficult situations, and negotiate conflict resolution. Advocate for the customer during system outages. Maintain customer satisfaction by providing services that are fully compliant with the SLA. Synchronize and communicate between Technical Support team and customer. Manage preparation and execution of network upgrades. Identify business opportunities, inform and support sales and business development team.

Act as single point of contact for external customers. Build relationships, manage difficult situations, and negotiate conflict resolution. Advocate for the customer during system outages. Maintain customer satisfaction by providing services that are fully compliant with the SLA. Synchronize and communicate between Technical Support team and customer. Manage preparation and execution of network upgrades. Identify business opportunities, inform and support sales and business development team.

Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the SLA. Interface with product business division (level 3/TEC Technical Expertise Center). Troubleshoot, diagnose and suggest/perform corrective or preventative maintenance actions on problems reported by customer including Outage management.

End-2-end network solution Integration. Integration and configuration of Alcatel-Lucent and third party products. Setup and monitoring of verification tests. On-site technical support.

Knowledge of software languages: C, C++, Pearl, HTML, My SQL Database