Kelly Tambe

• Delivered personalized experiences by understanding client preferences and promoting suitable activities and services. • Acted as a key point of contact, influencing participant decisions and driving engagement with paid programs. • Built strong relationships that contributed to repeat participation and positive referrals. • Managed customer expectations and resolved issues quickly to maintain high satisfaction levels. • Produced engagement reports to identify service improvements and enhance overall cust

• Supported customer service and operational teams by managing product, order, and inventory data within the ERP system. • Investigated and resolved order discrepancies quickly to prevent customer service disruptions. • Assisted internal teams with reporting and operational data to support efficient service delivery and accurate order management. • Contributed to improving operational processes that impacted the customer experience and fulfilment accuracy.

• Supported digital customer journeys by optimizing online content that influenced purchasing decisions across e-commerce channels. • Collaborated with marketing and merchandising teams to support sales campaigns and product launches • Served as a point of contact for internal departments regarding product information and customer-facing content. • Ensured accurate and compelling product information to reduce purchase friction and increase customer loyalty

• Led research on new marketing channels to enhance brand awareness locally and internationally. • Utilized market research and analytics to optimize branding efforts. • Planned and executed multiple social media marketing campaigns to increase brand awareness and engagement. • Analysed customer behaviour and campaign performance to improve customer acquisition and sales conversion. • Used customer insights to design personalized experiences and recommendations, enabling customers to make informed decis

• Supported daily sales activities by assisting customers in identifying needs and selecting suitable products, contributing to overall store performance. • Delivered personalized customer interactions, recommending products and influencing purchase decisions in real time. • Handled customer complaints professionally and provided efficient solutions to service issues. • Supported operations and inventory management to ensure product availability and smooth service. • Ensured a high level of customer satisfa

• Provided high-level administrative support to executives, managing schedules, travel arrangements, and meeting coordination. • Acted as a liaison between executives and departments, streamlining project execution, ensuring discretion and professionalism in all interactions. • Handled confidential documents and communications, organized and prepared reports, presentations, and internal communications to support decision-making. • Prepared reports, presentations, and internal communications supporting opera