Bob van der Horst

Project and product management for the VDL Groep in defence industry concerning special vehicle modifications. Regarding: - Trucks for civil and military markets - Development of Light Commercial Vehicles modifications for specilised functions (civil, riot and military applications)

Operational project manager in the Special Products team of VDL Steelweld. Prototype build & product development, serial manufacturing and commissioning of mechatronical systems (special products).

Guarding and coordination quality and environmental plan and policy, concerning: - Internal process, product and system auditing; - Supporting, guiding and developing organisational improvement projects; - Health, safety & risk assesments; - Coordinating training and development programs.

The sales engineer is a support to the sales team. In the complete sales and delivery process I was the coordinator. Starting with quotations and configuration of the complete vehicle and the cost calculation, pursuing the realisation process to final delivery (homologation, technical change requests and additional works) and in final the calculation of the repair and maintenance in relation to total cost of ownership and sales transfer to the aftersales department.

Subjects in management: Human Resource Management, Customer Relationship Management, Finance, Operations, IT, Innovation.