
Boryana Angelova
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Boryana Angelova
- 10 Monate, Mai 2019 - Feb. 2020
Change Management Lead - EMEA
HP
• Lead MOC (Managers of Change) subject matter experts across EMEA countries from each business • Lead & Drive the company wide change strategy for EMEA – Digital Transformation and Design for the future • Proactively drive cross functional improvement initiatives (waste removal) to ensure smooth transition & sun set of companywide systems • Work closely with SCRUM teams (business & development) to ensure all requirements are met • Manage the interlock with the Global team – through CME Global
- 5 Jahre und 5 Monate, Jan. 2014 - Mai 2019
Lean Six Sigma Continuous Improvement Project Manager
HP
• Lead & Drive Complaints Related EMEA Complex Projects and Change Management efforts linked to Consumer Direct & Indirect Channel Parts Prioritization Processes – focus on Cost reduction, eliminating waste • Reengineer processes (maintain, converge, simplify, improve) with a cost optimization and waste removal approach • Lead Project work around Lean Six Sigma Green Certification with focus on – Simplification of EMEA Complaints Buyback Process for Consumer Segment
- 5 Jahre und 2 Monate, Nov. 2008 - Dez. 2013
Project Manager & Process Owner
HP
• Lead project related to migrating services from external service providers for Product Return of Defective units including PC and Print on Consumer & Commercial Segments for Complaining Customers • Formation and design creation of new Records Management Process in CRT EMEA including identifying & assigning appropriate resources, control e2e of project timelines & follow up with stakeholders on progress • Responsible for Consumer segment raw reporting of complaints, weekly/monthly – Scorecard, Volume, Cost
- 11 Monate, Dez. 2007 - Okt. 2008
CRM Project Manager
Vivacom