Boryana Angelova
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Boryana Angelova
- 10 Monate, Mai 2019 - Feb. 2020
Change Management Lead - EMEA
HP
• Lead MOC (Managers of Change) subject matter experts across EMEA countries from each business • Lead & Drive the company wide change strategy for EMEA – Digital Transformation and Design for the future • Proactively drive cross functional improvement initiatives (waste removal) to ensure smooth transition & sun set of companywide systems • Work closely with SCRUM teams (business & development) to ensure all requirements are met • Manage the interlock with the Global team – through CME Global
- 5 Jahre und 5 Monate, Jan. 2014 - Mai 2019
Lean Six Sigma Continuous Improvement Project Manager
HP
• Lead & Drive Complaints Related EMEA Complex Projects and Change Management efforts linked to Consumer Direct & Indirect Channel Parts Prioritization Processes – focus on Cost reduction, eliminating waste • Reengineer processes (maintain, converge, simplify, improve) with a cost optimization and waste removal approach • Lead Project work around Lean Six Sigma Green Certification with focus on – Simplification of EMEA Complaints Buyback Process for Consumer Segment
- 5 Jahre und 2 Monate, Nov. 2008 - Dez. 2013
Project Manager & Process Owner
HP
• Lead project related to migrating services from external service providers for Product Return of Defective units including PC and Print on Consumer & Commercial Segments for Complaining Customers • Formation and design creation of new Records Management Process in CRT EMEA including identifying & assigning appropriate resources, control e2e of project timelines & follow up with stakeholders on progress • Responsible for Consumer segment raw reporting of complaints, weekly/monthly – Scorecard, Volume, Cost
- 11 Monate, Dez. 2007 - Okt. 2008
CRM Project Manager
Vivacom
• Responsible for the execution of explicitly outlined long term quarterly activities that involve CRM projects • Full leadership of projects (end to end) processes involving Retention, Win Back, Feedback after customer complaint.
- 1 Jahr und 5 Monate, Juli 2006 - Nov. 2007
CRM Reporting and Analysis Specialist
Vivacom
• Responsible for all reports of both Consolidated Call Centers-Bourgas and Pleven, Bulgaria • Correspondence with other departments around KPI’s and raw data • Organizing and reporting on all BTC Media Campaigns
- 8 Monate, Dez. 2005 - Juli 2006
Team Management assistant and PA to the Director of Customer Support
Vivacom
• Responsible for the effective running of the Customer Support department’s administration
- 1 Jahr und 1 Monat, Dez. 2004 - Dez. 2005
Customer Support Representative,
Vivacom
• Technical Customer support to Business and Consumer Customer Complaints
Ausbildung von Boryana Angelova
- 1 Jahr, Sep. 2018 - Aug. 2019
Process Improvement - Lean Six Sigma Black Belt Certified
Acuity Institute - Denver, CO, USA
Continuous Improvement
- 8 Monate, Juli 2016 - Feb. 2017
Process Improvement - Lean Six Sigma Green Belt Certified
HP Inc
Lean Six Sigma Green Belt Certified
- 3 Jahre und 9 Monate, Sep. 2000 - Mai 2004
Business Administration
Cook's Institute
Business Administration
- Bis heute
Project Management
HP Inc
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen
Bulgarian
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Hindi
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