Brenda Cicero Biró

is looking for a new team member.

Bis 2011, IT-Support Analyst / First Touch Engineer, Citibank International
Wettingen, Switzerland

Fähigkeiten und Kenntnisse

MS Office
CRM
Problem Analysis
Call Center
Help Desk / Desktop Support
helpful
Service Desk
Sales
Communication
Forklift licence
Forklift permit
Staplerschein
Customer Relationship Management
Retail
Luxury Goods
Team work
Reliability
Communication skills
hands-on mentality
Hospitality
Problem Solving
Interpersonal skills
people oriented
resilient
Multicultural experience
International experience
Brand Storytelling
Customer care
Customer Support

Werdegang

Berufserfahrung von Brenda Cicero Biró

  • 2 years and 2 months, Jul 2023 - Aug 2025

    Event Assistant

    EPOS Schweiz GmbH / RMP eventservice gmbh

    Stage Crew & Production Assistance at Epos / RMP Support with setup and dismantling of stages, lighting and sound equipments (Load In & Load Out) Assisting in show production

  • 1 month, Jun 2025 - Jun 2025

    Sales Assistant

    ZARA Sihlcity, Zürich

  • 1 month, Jun 2025 - Jun 2025

    Logistics Assistant

    Beldona AG

    (part-time, on call)

  • 2 years and 4 months, Feb 2023 - May 2025

    Logistics Specialist

    Lyreco Switzerland AG

    Sorting deliveries and goods • Order picking with Pick-by-Voice- technology • Forklift operation

  • 6 months, Sep 2022 - Feb 2023

    Trainee Salesforce and No-Code Developer

    Headswap SA

  • 7 years and 6 months, Jan 2013 - Jun 2020

    Sales Representative

    PANDHY'S Brasil

    Management of an international client base and Responsibility for sales management Online and in-person customer support, inventory management

  • 7 months, Jul 2012 - Jan 2013

    VIP Attendant (First Class / Business Class)

    LATAM Airlines

  • 6 months, Nov 2011 - Apr 2012

    Sales Associate

    Starboard Costa Cruise - LVMH

  • 1 year and 8 months, Aug 2009 - Mar 2011

    IT-Support Analyst / First Touch Engineer

    Citibank International

  • 1 year and 7 months, May 2007 - Nov 2008

    IT Support & Helpdesk (1st Level)

    SEI Europe Kft - BMW

    First-level remote support for international clients in the automotive (BMW). Handled multilingual communication, provided hardware and software troubleshooting, and coordinated service requests via ticketing system.

Ausbildung von Brenda Cicero Biró

  • 2 months, Oct 2025 - Nov 2025

    Inside LVMH Certificate

    LVMH

    comprehensive 30-hour immersive program covering the fundamentals of the luxury industry. Key modules included Luxury & Society, Creation & Branding, and Retail & Customer Experience. Gained deep insights into the LVMH ecosystem, brand heritage, and the LIFE 360 sustainability strategy.

  • Current 23 years, Jan 2004 - Dec 2026

    Hotel, gastronomy, tourism business

    Estacio de Sá

Sprachen

  • German

    B1-B2 (Gute Kenntnisse)

  • English

    C1 (Fließend)

  • Portuguese

    C2 (Verhandlungssicher / Muttersprachlich)

  • Spanish

    C1 (Fließend)

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