CHETAN R.PISSAY

 Driving proactive customer outreach programs and ensuring high system reliability across ISG and enterprise infrastructure environments, reducing outages and improving stability.  Designing customer-triggered engagement frameworks to enable early detection and proactive resolution of issues before business impact occurs.

 Managed regional and global business relationships, ensuring compliance with contractual, corporate, and market standards.  Designed pricing governance structures aligned with corporate strategy to support revenue growth and competitiveness.  Served as primary owner for global systems and portals, standardizing workflows across regions.

 Contributed to APJ-based WYSE and IoT pilot programs, ensuring stable regional deployment.  Supported product lifecycle operations bridging pilot and steady-state phases.  Acted as L2 escalation point for complex technical issues.

 Managed complex enterprise customer cases, ensuring timely and high-quality resolution.  Improved case workflow efficiency and reduced turnaround time.

 Provided enterprise technical support, ensuring effective incident resolution and service continuity.  Built foundational expertise in infrastructure systems and customer engagement.

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