Caio da Silva
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Caio da Silva
- Current 5 years and 6 months, since Jan 2021Hamburg Süd A/S & Co KG
Senior Manager Customer Experience
- Current 7 years and 7 months, since Dec 2018
Manager Customer Order Management
Hamburg Süd A/S & Co KG (an A.P. Møller - Mærsk A/S company)
- Export Departments (Attending, Booking and Documentation) - Value Added Services (Warehousing, Crossdocking, etc)
- 3 years and 3 months, Oct 2015 - Dec 2018
Business Process, Transshipment and Customer Service Manager
Hamburg Süd
Responsible for 4 different departments (Customer Service Import, Demurrage and Detention, Transshipment and Business Process) with support of two coordinators.
- 1 year and 6 months, Apr 2014 - Sep 2015
Business Process and Transshipment Manager
Hamburg Süd
In this position I was responsible to redesign the Transhipment Department, by revising all processes and hiring a complete new staff.
- 1 year and 10 months, Jun 2012 - Mar 2014
Business Process Coordinator
Hamburg Süd
Continuous search for improvements with the aim to increase productivity and data quality. - Business Development: support to Suppliers and Partners regarding new demands & information quality enhancement; - System improvements: suggestions, tests and Staff training; - Process mapping: evaluation of current processes and implementation of new ones.
- 1 year and 3 months, Mar 2011 - May 2012
Customer Service Representative
Hamburg Süd
- 4 years and 8 months, Jul 2006 - Feb 2011
Documentation Specialist
Hamburg Süd (Aliança Navegação e Logística)
- 1 year and 8 months, Nov 2004 - Jun 2006
Internship and Claims Assistant
Wilson, Sons
Ausbildung von Caio da Silva
- 2 years and 5 months, Jan 2009 - May 2011
International business
Fundação Getúlio Vargas
- 4 years, Jan 2004 - Dec 2007
International Relations
Universidade Lusíada
Sprachen
German
C1 (Fließend)
English
C1 (Fließend)
Portuguese
C2 (Verhandlungssicher / Muttersprachlich)
Spanish
B1-B2 (Gute Kenntnisse)
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