Calen Higgins

Provide customized training and coaching to accomplish client goals • Develop and facilitate single or multi-day customized workshops in alignment with client goals • Consult on Human Resources and Organizational Development matters • Coach and mentor for individual professional development • Needs analysis and course design

Elected position on the Executive Board of the AIWC with over 450 members and 35 nationalities • Oversaw and balanced all Club finances, forecasted a budget for upcoming years and safeguarded the organization’s finances • Managed the Assistant Treasurer, Mother's Corner Treasurer, Membership, Database and Advertising Coordinator • Supported the AIWC efforts to continue to provide friendship and support to international women and families in their efforts to integrate into the German community

Managed department to drive T&D towards continued quality improvement and exceed organizational learning goals • Design, develop and deliver T&D programs in alignment with KPIs to management and employees • Coach managers on leadership, conflict management, employee relations • Develop and adhere to annual budget • Partner with management of internal departments for customization of training, project recruitment and manage external contractors and vendors

Delivered classroom training and administered web-based training • Optimized training methods, created training schedules, maintained process and training documentation and supported company-wide departments through project work • Managed the web-based training platform and prepared training venues

Taught clinical software program to medical staff throughout the country as part of implementation team for rollout of product. • Conducted classroom and computer-based trainings on a clinical software program • Researched and wrote training manual to support new customized billing software and processes • Liaised with technical team and trainers to explore potential software modifications for quality enhancement and participated on national training team to reinforce organizational change efforts

Designed and delivered customized training for both customers and trainer team • Taught software programs and backend systems such as PeopleSoft, Siebel, Goldmine, Netagent, Kana, and a proprietary Portal that allowed access to company financials to both internal employees and clients • Conducted soft skill courses such as problem solving, customer service, sales and teamwork • Maintained reports on program and individual success: input and maintained student data records

Delivered customized training for clients, including Compaq, Network Catalysts, Tom Peters, and numerous non-profit organizations. • Designed and facilitated trainings and exercises for small and large groups that focused on team behavior, problem solving, conflict resolution and leadership • Created strategies to increase participation

Represented Peninsula College and the Employment Security Department as a Career Specialist • Partnered with Peninsula College, Employment Security, and community resources to help determine needed training programs and job-related skills for dislocated workers • Developed and taught workshops on work search techniques and soft skills • Expanded the Career Services Office to include technology-based resources and participated on the "Change Management Implementation Team" for the state of Washington

Organized and led two to nine week tours for international groups throughout North America. • Presented information on the natural areas, history, culture, and social/political aspects of various regions and taught wilderness awareness and appreciation to small groups • Represented company to all businesses and clients to negotiate services and facilitate trip operations • Trained other tour guides on company policy, procedure and job expectations

International residencies and certificates as part of MBA: Fuqua School of Business (Duke University), U.S.; Indian School of Business, India; Tongji University, China.

Dual major in Communication and Spanish