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Carlos Castillo

Angestellt, Senior Solution Architect, Genesys Telecom Labs (Alcatel-Lucent)
Bogotá, Kolumbien

Fähigkeiten und Kenntnisse

Computer Telephony Integration (CTI)
Plataformas de Autoservicio (Web
IVR
Portales de Voz)
Multimedia Blending para Contact Centers (Voz
VoIP
Chat
Email
Co-Browsing)
Customer Relationship Management (CRM) Integracion

Werdegang

Berufserfahrung von Carlos Castillo

  • Bis heute 19 Jahre und 7 Monate, seit Nov. 2005

    Senior Solution Architect

    Genesys Telecom Labs (Alcatel-Lucent)

    Role includes general and specific architecture design of medium to very complex solutions that include multiple vendor integration efforts, ranging from legacy layer infrastructure to open media channels and emerging technology. Support the Latin America Sales and Professional services teams throu

  • 5 Jahre und 6 Monate, Juni 2000 - Nov. 2005

    Senior Consultant

    Genesys Telecom Labs (Alcatel-Lucent)

    Certified Genesys Engineer and Certified Genesys Routing Professional. Deploy Genesys CTI solutions through out the Latin American region, in industries such as Banking and Finance, Government, Oil and Utility, Telecommunications, Health, Outsourcing, Insurance, and so on. Tasks include but not lim

  • 2 Jahre und 9 Monate, Mai 1997 - Jan. 2000

    Senior Technical Consultant

    De Jongh Computing Systems

    VAR and System Integrators for Genesys Telecommunications Laboratories, Remedy Corporation and Symon Comunications. Project Leader in Nationwide (Venezuela) and International Projects including Corporate HelpDesks, Customer Care, Sales Force Automation, Banking, Lead Management, Asset Management, Ch

  • 1 Jahr und 3 Monate, Feb. 1996 - Apr. 1997

    Open Systems Specialist

    CLAS de Venezuela

    VAR and System Integrators for Boole & Babbage, Peregrine Systems, and Tangram Enterprise Solutions. Project Leader in for Projects including optimization of Central Computing, Network Control Rooms and Telecommunications Integration, Corporate HelpDesks, Centralized Software Distribution, High Avai

  • 1 Jahr und 2 Monate, Jan. 1995 - Feb. 1996

    Pre-Sales Support Engineer

    CLAS de Venezuela

    Provide Technical and Consultative support to the Sales staff of Clas de Venezuela. Develop sales and technical strategies for new customers. Evaluate, Diagnose and Design solutions for the Centralized Operations Management. Very strong Presentations, Demos, Trials and Technical Objections managemen

  • 1 Jahr und 2 Monate, Dez. 1993 - Jan. 1995

    Project Engineer

    PROYTEK - Proyectos y Teconología

    VAR and System Integrators for Oil Systems and US Data Corporation. Provide Technical Consultant services for industrial automation solutions in Oil, Gas, Steam Plants, and many other industries. In charge of Rolling out Complex automation and Telemetry solutions with multiple vendors. Technical and

Ausbildung von Carlos Castillo

  • 1 Jahr und 10 Monate, März 1999 - Dez. 2000

    Universidad Central de Venezuela

    Especialidad orientada a las prácticas de comunicaciones de datos, redes y plataformas de gestión de telecomunicaciones.

  • 5 Jahre und 1 Monat, Sep. 1988 - Sep. 1993

    Universidad Bicentenaria de Aragua

    Curso de Ingeniería 10 Semestres. Pasantías Profesionales en FORD MOTOR Company en el área de Quality Control. Tésis de Grado en UPEL - Universidad Pedagógica Experimental Libertador (Sistema Piloto de Unificación de Contabilidad Fiscal, Presupuestaria y Financiera para Organismos Públicos Descentra

Sprachen

  • Spanisch

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  • Englisch

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  • Portugiesisch

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