Peter Linnemann

Angestellt, Head of customer Experience sales, novomind AG

Hamburg, Germany

About me

Als Experte für Customer Service Omnichannel Management Software stehe ich gerne bei Fragen zu neuen Möglichkeiten der Optimierung des Kundenservice Ihres Unternehmens zur Verfügung. Ich bin für Sie unter +49 40 808071 2151 erreichbar.

Skills

Omnichannel
Customer service
Business Transformation
ContactCenter
Vertriebsleitung
Call Center
Contact Center
Customer success
UMS
Sales
ACD
IVR
CTI
Unified Messaging
Computer Telephony Integration
Voice Recording
Dialer
Call Center SW
Voice
Speech
Conferencing
9 Jahre Erfahrung (Technik
Vertrieb und Projektmanagemnt) im Bereich Telefoni
CallCenter
Sprachportal usw.
Inbound
Social Media
Novomind iAGENT
WhatsApp Business Solution
MS Teams
E-Mail
VoIP
Chatbot
E-commerce
Geschäftsentwicklung
Vertrieb
Ai
Software as a Service (SaaS)
Kommunikation
Kundenbeziehungen
Contact-Center

Timeline

Professional experience for Peter Linnemann

  • Current 3 years and 8 months, since May 2020

    Head of customer Experience sales

    novomind AG
  • 4 years and 4 months, Jan 2016 - Apr 2020

    Sales Director (Channel, Direct, Customer Success)

    Enghouse AG

    As Sales Director, I am fully responsible for the results of Enghouse Interactive in Central Europe (DACH, Benelux, France). This includes responsibility for sales and personnel management.

  • 2 years and 1 month, Dec 2013 - Dec 2015

    Teamlead Sales (Product Sales Specialists)

    Enghouse AG

    In my role as Team Leader of Product Sales Specialists, I have led a team of 6 people delivering technical sales support around customer experience software. Both partners and end customers were advised . Tasks included receiving customer requirements (requirement engineering), developing and presenting solution concepts. We also did successful presentations at events and shows. Key achievements: We were able to successfully win 25 new enterprise logos and kept a miminum churn rate.

  • 1 year and 10 months, Jan 2012 - Oct 2013

    Teamlead Sales

    Voxtron GmbH

    After some successful years in sales, I took over the team management for sales including four direct reports. Strategically, the distribution was geared to the support of partners and the profit of end customers. Key achievements: In addition to the success of about 35 new end customers and 4 new partners, we were able to celebrate significant successes in the partner business. Together with 2 partners, some Enterprise customers could be won in Germany and Austria.

  • 4 years, Jan 2008 - Dec 2011

    Role: (junior) Account Manager – Partner Account Manager

    Voxtron GmbH

    In my first role in sales, I was responsible for generating and editing leads. Here, requirements had to be taken up and converted into solution concepts and offers. I then presented and negotiated these in front of customers. Together with the management, I had to create many sales processes from scratch. Among other things, we have created a complete new partner program. Key achievements: I was able to win approx. 12 new logos each year. On top of that, we had no churn.

Languages

  • German

    First language

  • English

    Fluent

Interests

Kinder
Jagd
Freunde
Essen
Wein
Arbeiten

Browse over 21 million XING members