Carolina Lima

• Management of sales pipeline for MetaCompliance, engaging prospects through calls, emails, and live chat to book meetings. • Collaboration with Account Executives for smooth handovers, focusing on continuous learning and performance improvement.

• Proactively managed customer re-accommodation during flight disruptions, showcasing troubleshooting skills. • Ensured compliance with airline policies and international standards for seamless customer travel experiences.

• Manage ticket issuance, check-in, and baggage handling for air travel, ensuring smooth boarding and disembarking processes. • Provide exceptional assistance to special customers such as VIPs, elderly, unaccompanied minors, and disabled passengers. • Resolve customer and baggage issues promptly, including lost items, flight cancellations, and missed connections.

• Led a 9-week project at americanas s.a. to enhance compliance by benchmarking against industry standards. • Identify software solutions to optimize the Company’s GRC. • Develop a strategy to meet requirements for quality seals, indexes, and compliance awards.

• Engaged in a competitive selection process at BRASA Summer Journey - CLP, showcasing teamwork and problem-solving skills. • Participated in workshops and mentoring sessions with companies to develop innovative solutions for real-world challenges. • Collaborate in group projects to address companies' issues, honing valuable skills in communication and critical thinking.