Catharina Heidacker

Angestellt, Customer Service & Hospitality Concepts - AIRBUS Customer Definition Centre, Airbus Operations GmbH
Hamburg, Germany

Fähigkeiten und Kenntnisse

Communications and PR experience
customer services
intercultural competencies (professional stays abr
UK
Costa Rica
Australia)
worlwide travels (Europe
South & Central America
South Africa
Middle East
South East Asia)
language and communication skills
soft skills
event management
conflict management
process optimisation
strategy development
lean management
reporting and documentation techniques
analytical thinking
change management
team player
open-mindedness
motivation
purposefulness
creativity

Werdegang

Berufserfahrung von Catharina Heidacker

  • Current 12 years and 6 months, since Dec 2013

    Customer Service & Hospitality Concepts - AIRBUS Customer Definition Centre

    Airbus Operations GmbH

    Management of visits and meetings between airlines, leasing companies, risk sharing partners and Airbus. Responsible for the availability of cabin products, coordination of contractual partners and suppliers and representation of the Airbus brand.

  • 2 years and 6 months, Jun 2011 - Nov 2013

    Commercial Liaison Manager - Customer Services, Airbus Training Centre

    Airbus Operations GmbH

  • 2 years and 2 months, Apr 2009 - May 2011

    Corporate Communications

    Airbus Operations GmbH

    Conception and organisation of first delivery ceremonies, VIP customer support, planning of internal and external events and congresses, participation in exhibitions, international fairs and airshows, coordination with suppliers

  • 3 years and 4 months, Dec 2005 - Mar 2009

    Processes & Methods / Change Management - Programme A380

    Airbus Deutschland GmbH

  • 4 months, Sep 2005 - Dec 2005

    Room-/IT-Management - Programme A380

    Airbus Deutschland GmbH, Hamburg

  • 1 year, Jan 2004 - Dec 2004

    Work & Travel

    Australia / New Zealand

  • 2 months, Feb 2002 - Mar 2002

    Human Resources

    ASVO Volontarios, San José (Costa Rica)

  • 3 months, Aug 2001 - Oct 2001

    Marketing/Sales

    ERCO Lighting Ltd., London (UK)

  • 4 months, Mar 2001 - Jun 2001

    Student Trainee

    Auktion&Markt, Mainz

  • 3 months, Aug 2000 - Oct 2000

    Communication / Marketing

    Crédit Lyonnais, Dijon (France)

Ausbildung von Catharina Heidacker

  • 3 years and 11 months, Oct 1999 - Aug 2003

    International Business Administration

    FH Mainz / ESCE Paris : Double-Diploma Study Course International Business

    Foreign Trade + Marketing

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • Spanish

    B1-B2 (Gute Kenntnisse)

  • French

    C1 (Fließend)

  • Italian

    A1-A2 (Grundkenntnisse)

  • Portuguese

    A1-A2 (Grundkenntnisse)

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