Ceren Seneldi
Angestellt, System Engineer, CCR Call Center Resources
Istanbul, Türkei
Werdegang
Berufserfahrung von Ceren Seneldi
Bis heute 5 Jahre und 3 Monate, seit Apr. 2019
System Engineer
CCR Call Center Resources
Responsible for Genesys PureConnect (ININ – Interactive Intelligence) Systems; • Installation, configuration and administration of Genesys PureConnect, • Managing and supporting H323 and SIP videoconferencing (VOIP codecs and protocols) • Upgrading the system and replacement of end of sales or end of support hardware devices. • Installation and management of Genesys Database (SQL) • Managing and supporting call center products. • IVR developments.
10 Monate, Juli 2018 - Apr. 2019
System Engineer
Şekerbank
Responsible from; • Management of Internet and Mobil access, • Management of Google Play and App Store consoles and performance monitoring, • Integration with Jenkins and F5, • Management of the middleware version systems, • Log search and analysis with Elasticsearch, Kibana, Logstash
9 Monate, Nov. 2017 - Juli 2018
Collaboration Engineer
Turcom Technology
1 Jahr und 3 Monate, Aug. 2016 - Okt. 2017
Genesys Consultant
SYS Telecom
Responsible for Genesys PureEngage Systems for customers, integrating new systems with existing based on the optimum configuration. POC of new technologies in the demo environment and upgrading the systems.
Ausbildung von Ceren Seneldi
1 Jahr und 10 Monate, Sep. 2014 - Juni 2016
Control and Automation Engineering
Doğuş University
Double major
4 Jahre und 10 Monate, Sep. 2011 - Juni 2016
Electronics and Communication Engineering
Doğuş University
Graduated as a first rank
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
Türkisch
Muttersprache