Matilda Kullengren

I manage and negotiate all our external partners for our Customer Service. I work closely with WFM, Operations and our procurement departments.

I min roll på Telemanagement jobbar jag med inriktningen affärs- och verksamhetsutveckling, effektivisering, rådgivning, projektledning och utredningar med tonvikt på Contact Center verksamhet. Jag är även speciallist inom WFM och ledarskap/coachning

Immediate supervisor for real-time monitoring. Manages capacity planning and forecasting within the commissions and towards the clients. Reporting, process and delivery responsible for KPIs within the commission. Runs reporting projects in order to achieve KPIs. Project part responsible for COPC implementation and streamlining processes for the company in general.

Analyzes forecasts and creates capacity plans. Responsible for forecasting and ongoing reports and analysis for customer production. Administrative support of the commission, both for line managers and the customer. Support for Financial monitoring and responsible for routine administrative processes.

In the Command Center we monitor all our commissions and their KPI´s. We belong to Workforce management and work closely with both the Analysis and Scheduling department. I have to be forth seeing and be quick to ascertain tendencies in the daily production. I Support our production staff and other departments with statistics and expertise.

Floor manager and responsible for the results of my team. Some to a lot administrative duties

Focus on Service and hotell management as well as kitchen/chef detailed education