Charles Sebold

- Receipt and analysis of the project received by the PMO; - Planning with the client and validation of the initially defined scope; - Allocate resources for process and scope surveys, consulting and development; - Monitoring of project phases and activities that have been placed under responsibility of the resources allocated; - Monitoring of project time and costs according to the scope sold;

- Receipt and analysis of the call opened by the customer ref. Doubts and errors of the system; - Second level analysis applied in the client's environment remotely; - Analysis in conjunction with technical/development level in specific cases; - Negotiation of corrective release times and contours with the final client; - Periodic training and certifications in the product focus of the support ; - Participation in the team of definition and maintenance of support processes;

- Receipt and analysis of the call opened by the customer ref. Doubts and errors of the system; - Second level analysis applied in the client's environment remotely; - Analysis in conjunction with technical/development level in specific cases; - Negotiation of corrective release times and contours with the final client; - Periodic training and certifications in the product focus of the support (Espaider - Legal Management); - Support focused on supporting consultants in time of software implementation;

Responsibilities of the period: Ensure the feeding and running of industrial printing machines, 2 colors and 4 colors. Acting in areas such as: advertising in general, magazines and folders, among others. Cargo: Finishing assistant. Responsibilities of the period: - Finishing in inserts, blocks, boxes (thick and fine finishing), books; - Operation of folding machine, interleaving machine and creasing machine;

IT Service Project Management.