Charlotte Knappe

• Manage 700+ ServiceNow HR service requests over a one-year period for a 3,000+ international staff workforce, covering benefits, entitlements, employment verification, and leave administration. • Produce weekly analytical reports on case volume, resolution rates, and service trends to support operational decision-making across the HR division. • Coordinate with HR units across payroll, entitlements, and social security on complex cases; maintain SharePoint HR content and prepare employment documentation

• Maintained financial and risk dashboards tracking multi-project budgets across the USD 80M A2D Facility in alignment with donor UK DESNZ reporting requirements. • Drafted Terms of Reference and contributed to bid evaluations; prepared briefing notes and structured readouts for high-level donor and stakeholder meetings. • Supported coordination of international workshops in South Africa and Indonesia, including participant screening, vendor liaison, and logistics documentation.

• Delivered a full rebranding project across 5 employment programmes, producing visual identity assets and standardized communication templates.

• Led a student recruitment campaign and division wide corporate photo shoot of over 150 employees to attract young talent to J.D. Irving Limited (~20,000 employees) • Analyzed management level training and development programs identifying key areas for improvement and presented findings to senior leadership of 10 companies within Transportation and Logistics Division • Pursued growth opportunities participating in change management and Lean Six Sigma White Belt training on-site

• Led an audit of 700+ courses across 7 faculties, contributing to a 2% increase in sustainability-classified courses.

• Supported guest services operations for a North America–wide tour company in a fully remote role, handling customer communication, bookings, and issue resolution via email and phone

• Coordinated the delivery of the YMCA Summer Work Student Exchange (SWSE), a national bilingual exchange program providing 16–17-year-old youth with paid work placements, host family experiences, and immersion in their second official language (French or English)

Ranked #7 QS World Master in Marketing ranking

Double Master's degree with ESADE Business School #1 Master of International Business program in Canada