Chetan Sharma

Angestellt, Cisco Voice Engineer, British Telecom
Gurugram, Indien

Fähigkeiten und Kenntnisse

ipt
VoIP Solutions
Cisco Router
Gateways
cisco
Voice-over
SIP
Routing
Troubleshooting
Router
Team work
Reliability
Collaboration
Communication skills
punctual
ability to work under pressure
Strong personality
attention to detail
Customer orientation
willingness to learn
Unified Communications
Systems
RTP
Telecommunication
Provider
Infrastructure
TCP/IP
Remote Support
Configuration Management
Telephony
TranslatorX
Wireshark
SIP/ISDN
ServiceNow
Customer Support
Cisco Unified RTMT
Session Initiation Protocol (SIP)
cube
LDAP

Werdegang

Berufserfahrung von Chetan Sharma

  • Bis heute 2 Jahre und 3 Monate, seit Sep. 2023

    Cisco Voice Engineer

    British Telecom

    I manage voice infrastructure for 15+ clients, handling proactive health checks, configuration, and troubleshooting. I support Cisco CUCM, CUC, SIP trunks, gateways, and VoIP endpoints including Jabber and ASCOM. I resolve signaling and RTP issues using RTMT, Wireshark, and CDR tools. I provide L2 support for Genesys IVR and Cloud CX, lead P1/P2 incident resolution, raise Cisco TAC cases, and mentor junior engineers to enhance team capability and service reliability.

  • 1 Jahr und 5 Monate, Mai 2022 - Sep. 2023

    Engineer Integrated ops

    Orange Business

    Performed daily and pre-upgrade health checks for voice servers across multiple clients. Collaborated with data, firewall, and network teams to resolve complex IP telephony issues, ensuring stable voice services. Handled MACD tasks for extensions and IP phones, maintaining accurate configurations and seamless operations.

  • 3 Jahre und 1 Monat, Mai 2019 - Mai 2022

    Collaboration Engineer

    Dotforce Technology

    Handled user feature configurations (speed dial, call forwarding, call park, etc.) and voicemail setup. Monitored ServiceNow for voice tickets, ensuring timely resolution within SLAs. Coordinated with cross-functional teams for IP telephony issues, escalated complex cases, and maintained ownership. Documented solutions in the knowledge base and delivered excellent customer service, driving continuous improvement and user satisfaction.

Sprachen

  • Englisch

    Fließend

  • Hindi

    Muttersprache

  • Deutsch

    Gut

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