Chien-Hsiang Chen
Bis 2021, Advanced Service Planner, Garmin International
Bis 2023, M.A. International Management - Creative Leadership, SRH Hochschule Berlin
Berlin, Deutschland
Über mich
I am currently studying M.A. International Management - Creative Leadership in SRH University to gain more comprehensive business knowledge which can be applied to both enterprise and entrepreneurial fields. Before that, I had three and half years of working experience focusing on customer experience enhancement at Garmin, including CRM system implementation, workflow determination, and employee training in a multi-cultural environment. To extend my experience, I am taking Google User Experience Design classes on Coursera to learn more about user experience from psychological and visual perspectives in the meantime. I like to learn new things and enjoy the sense of achievement. I am self-directed and well-organised. When it comes to projects, I concentrate on the big picture and stay calm while facing adversity and achieve targets in a timely manner. I value teamwork and take the consensus of team members important, however, I believe myself is also a great individual worker.
Werdegang
Berufserfahrung von Chien-Hsiang Chen
3 Jahre und 9 Monate, Juli 2017 - März 2021
Advanced Service Planner
Garmin International
Duties • Customer satisfaction analysis and enhancement • Service related project development • Service system planning, user acceptance testing and associate training • Problem solving and workflow enhancement by cooperating with cross-functional teams Projects • Korea, Thailand and Vietnam service teams establishment • CRM system implementation in China • Garmin Pay Suica - service flow determination and FAQ composition • KPI Dashboard implementation • Korea and China service centers establishment
7 Monate, Aug. 2015 - Feb. 2016
Assistant Marketing & Sales
Well lord Inc.
• Compose product description and launch on Alibaba.com • Seek and proactively reach potential customers on alibaba.com • Ascertain customer needs and communicate with manufacturer to meet customer requirements
6 Monate, März 2014 - Aug. 2014
Surveyor
Taiwan Tourism Bureau
Conduct tourist satisfaction survey with foreigners visiting Taiwan at Taiwan Taoyuan International Airport
Ausbildung von Chien-Hsiang Chen
2 Jahre, Apr. 2021 - März 2023
M.A. International Management - Creative Leadership
SRH Hochschule Berlin
10 Monate, Sep. 2014 - Juni 2015
Korean studies
Sogang University
Exchange student
4 Jahre und 6 Monate, Sep. 2011 - Feb. 2016
Korean Language and Literature
National Chengchi University
Sprachen
Chinesisch
Muttersprache
Englisch
Fließend
Koreanisch
Fließend
Japanisch
Gut
Deutsch
Grundlagen