Christiane Prager

Business Development ln the French speaking part of Switzerland (Romandie) Project Management of the Move and Opening of a new site for a compay in the energy industry Key Account Management Direct Management of 22 administrative staff members Recruitment and training Financial and operational reporting

In charge of direct sales for all hotels of the group and several CRM functions including “Sirius”, the hotel chain’s loyalty program. From an initial team of 17 members the team grow to over 60 by the time of my departure in March 2010. • Responsible for annual sales • Reporting • Development of performance dashboard based on statistics • Sales team recruitment, supervision and development • Interaction with other functional areas of the marketing division • Distribution channel management Projects:

Project management and development CRM for loyalty program on behalf of a national health and wellness club chain (300 clubs) • Development of operating procedures • Development of CRM system with servers in 4 European countries • Recruitment of call centre team (12 people) • Launch of operations of the CRM Centre

Hotel New York 4 star, 565 rooms with convention centre • Check ins, Guest services • Rooms control, billing • Night Audit • Complaint management