Christoffer Eklund

Lead company’s product/service quality across global market including marine, rail, and air. Manage all aspects of EMEA quality team: providing leadership and developing strategy, while achieving organizational goals for four plants in Europe, supporting one plant in China. Analyse processes to align warranty / quality activities across all plants for a unified approach to customers buying from multiple plants. Streamline customer experience feedback loop to the plants for maximizing customer satisfaction.

Set strategy for warranty within EMEA and enhanced speedy resolution of customer quality concerns between the field and stakeholders. Communicated policies to ensure compliance and consistent administration of corrective action as necessary. Oversaw QA and influenced decision making. Evaluated quality problems, reported to appropriate management. Monitored all production of the distribution centers including inbound vendor compliance and internal/outbound processes to meet company standards.

Led all aspects of developing and implanting strategies, while driving operations regarding quality management. Supported a Dellner group company to increase customer satisfaction levels using quality tools and supported to finalize a UK company merger for improved quality systems and operations. Established operating procedures execution for all department functions and processes. Directed change management over multiple international sites, along with audit and certification management for all sites.

Led and directed two departments, setting goals and targets, and lead the teams to achieve and exceed targets.

Help rail customers with their perceived quality issues, and help resolve in factory.

Master of Science in Industrial Engineering and Management | Specialization in Quality