Sebastián Guazzini

Responsible for Service Desk for Workplace Services (IT - FM) and Reception Services

Project: SAP Basis Project Coordination Customer: International Bank IT Organisation

Teilnahme an Sprachkursen und Trainingsprogrammen zur beruflichen Weiterbildung

Responsible for planning and directing, in the Field Service Department, the processes relative to economic Budget, contracts management, materials requirements and providers’ certification and payments. . We had also to Implement new process, guarantee the technical training plan and administrate systems for trouble tickets, workforce management and reporting.

Designing and managing the processes for the mobile and fixed network’s construction and maintenance. Designing and managing the processes, orientated to the provisioning and claims resolution for the fixed and mobile services in all client’s segments in the company. Leading the projects for new systems and prioritize the requirements for system´s improvements

Leading the process design and improvement for the customer service’s areas as well as their internal clients or suppliers. Developing internal process improvement for the claims resolution, augmenting the resources efficiency. Coordinating the TPM (Total Productive Maintenance) methodology application for the maintenance of the external networks elements in the fixed network. Assuring the efficiency of the physical and economical recourses.

Centralized workforce coordination for the maintenance and service provisioning in order to meet the repair and installation time targets.

Dispatch the task to the maintenance technicians in accordance to instructions from the dispatch supervisor and monitor the activities to achieve the claims resolution's velocity target.

The program offers a comprehensive view of the Technological and Telecommunications Services business to developing managerial skills for complex decision-making and working with specialists from different discipline.

Electronic