Christopher Harms

Berufserfahrung von Christopher Harms

• Bis heute 3 Jahre und 1 Monat, seit Mai 2021

  Business Transformation Strategist EMEA

  Zendesk

• 3 Jahre und 9 Monate, Sep. 2017 - Mai 2021

  Senior Advisory Solution Consultant CSM - Customer Service Management

  ServiceNow

  I'm working as a Sr. Adv. Solution Consultant leading the Business Practice activities in Germany. The CSM BU leads and defines the future of customer service and customer engagement Product within ServiceNow. Digital transformation is making companies reinvent their identify and engagement with customers. With service management as core part of its foundation and an Enterprise cloud platform that is connected, proactive & process centric, we are ready to lead this transformation!

• 2 Jahre und 3 Monate, Aug. 2015 - Okt. 2017

  Principal Solutions Consultant - Pre-Sales Consultant

  MaritzCX

  MaritzCX™ helps organizations see, sense, and act on the experiences and desires of every customer to increase retention, conversion, and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise, and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations and delivers the world’s broadest CX software and services business. For more information, visit www.maritzcx.com.

• 2 Jahre und 3 Monate, Juni 2013 - Aug. 2015

  Senior Solutions Engineer

  Flexera Software

  Pre-Sales und Sales Enablement, Manager "technical Champions App Portal"

• 11 Monate, Aug. 2012 - Juni 2013

  Sr. Software Consultant

  BMC Software

  Technische Vertriebsverantwortung für BMC Footprints Service und Assetcore, Aufbau und etablierung eines Channels.

• 5 Jahre und 9 Monate, Jan. 2007 - Sep. 2012

  Princ. Systems Engineer

  Symantec Deutschland GmbH

• 1 Jahr und 5 Monate, Aug. 2005 - Dez. 2006

  Consultant

  REVACOM GmbH

  Revacom is a leading company on Application Management Services with an unique attitude and offering. My Role included but was not limited to - PreSales - Consulting on App. Packaging processes / implementing Best Practices / - Workshops on Packaging Solutions - sharpening Company profile - Consulting / Projectmanagement

• 2 Jahre und 9 Monate, Apr. 2004 - Dez. 2006

  Freiberufliche Consulting Tätigkeit

  IT Trace

  Diverse Projekte im Microsoft Umfeld mit Fokus in Windows Migrationen. Starke zusammenarbeit mit lokalen Partner Cimt AG Revacom GmbH - Projektleitung - Consulting - Best Practices Workshops - Sales Support - Outsourcing Packing Tasks

• 2 Jahre und 1 Monat, März 2002 - März 2004

  Consultant

  itelligence AG

  Consultant Microsoft Technologies durchführung diverser Projekte u.a. Software Deployment Systeme (Microsoft SMS (SCCM), IBM Tivoli, WinInstall) Software Paketierung (MSI und properitär) und Setup Erstellung (Installshield Professional) Desktop Design / standard Client Design