Cigdem Erol Sonmez
Angestellt, VoIP Technical Support Senior Expert Engineer, Netaş
Istanbul, Türkei
Werdegang
Berufserfahrung von Cigdem Erol Sonmez
Bis heute 17 Jahre und 8 Monate, seit Okt. 2006
VoIP Technical Support Senior Expert Engineer
Netaş
As a senior expert engineer in the team I have expertise across a specified range of deployed solutions and am the primary point of contact for Ribbon Communications’ (formerly known as Genband) Customers experiencing problems on in-service systems. I have significant experience of working within a customer facing support environment and am highly experienced in handling complex customer problems in a professional manner, over the telephone & by accessing the customer site remotely.
10 Monate, Nov. 2005 - Aug. 2006
Project Management Engineer
SHOV Elektronik A.S.
Managed several projects like "Tea Maker Production Transition From China Factory" and "Company Webpage Improvement for Online Shopping". Planned On-the-job trainings for engineers and molds' transfer to Turkey. Visited the factory in China. Managed procurement of electronic components.
Ausbildung von Cigdem Erol Sonmez
2 Jahre und 11 Monate, Okt. 2005 - Aug. 2008
Electronics and Communication Engineering Department
Yildiz Technical University
Master courses were completed, thesis is not included.
4 Jahre und 11 Monate, Okt. 2000 - Aug. 2005
Electrical – Electronics Engineering Department
Istanbul University
Sprachen
Englisch
Fließend
Deutsch
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