Cigdem Erol Sonmez
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Cigdem Erol Sonmez
- Bis heute 6 Jahre, seit Jan. 2020
Software Development Team Manager
Orion Innovation Türkiye
Supervised a team of 10 SW and QA engineers while overseeing 30+ engineers across global teams (Canada, Vietnam, Türkiye). Delivered 14+ large-scale software projects, ensuring high-quality development and deployment. Managed AS LCM, including automation of install/upgrade using Ansible, Python, and Docker. Collaborated with CI/CD pipeline teams for QA and CI, resolving build failures and optimizing performance. Improved software robustness using SonarQube, ensuring compliance with best coding practices.
- 13 Jahre und 4 Monate, Okt. 2006 - Jan. 2020
VoIP Technical Support Expert Engineer / Team Leader / Customer Prime
Netaş
• Led Carrier VoIP technical support team, handling complex customer escalations and technical troubleshooting. • Served as the primary Customer Prime for EMEA clients (NEC & Manor IT), managing case review meetings and SLA compliance. • Spearheaded customer support operations for Ribbon Communications’ VoIP solutions, ensuring timely resolution of critical issues. • Provided expert-level guidance on Gateways (G9) and Controllers (MGC/C3), leading issue resolution strategies across multiple regions.
- 10 Monate, Nov. 2005 - Aug. 2006
Project Management Engineer
SHOV Elektronik A.S.
• Managed “Tea Maker Production Transition from China Factory” and “Company Webpage Improvement for Online Shopping” projects. • Planned On-the-job trainings for engineers and molds' transfer to Turkey. Managed procurement of electronic components.
Ausbildung von Cigdem Erol Sonmez
- 2 Jahre und 11 Monate, Okt. 2005 - Aug. 2008
Electronics and Communication Engineering Department
Yildiz Technical University
Master courses were completed, thesis is not included.
- 4 Jahre und 11 Monate, Okt. 2000 - Aug. 2005
Electrical – Electronics Engineering Department
Istanbul University
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
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