Mohammad Atieh

 Traffic monitoring and tracking in the area of VOIP  Customer Acquisition  Procurement, customer care and personnel deployment planning  Development of daily schedules and billing strategies  Creation of reports and provision of technical support for the sales team  Organisation of meetings and internationalevents

 Administration of platforms and tools (T-ONE, Teles Switch, ALARIS, ITEST and ARPTEL test tools)  Administration of network devices, ensuring network stability, solving network problems (1st and 2nd level network support/helpdesk support)  Monitor and analyze KPIs for international VoIP and SMS traffic and optimize routing to maintain service quality  Customer troubleshooting (quality of calls)  PenguiNet SSH for remote access to the Linux-based switch  Communication with customers and management