Claudia Morales-Vázquez

Customer Relations activities such as EU compensation, delayed and damaged bags, payments, downgrades. Reissue and issue of tickets, EMD’s, vouchers. Calculations of fare and taxes differences for changes and upgrades. Assistance for passengers and Travel Agencies. Support with legal cases for the Latin American market.

Sales reports, responsible for the travel business department, arranging travel and accommodation for all the personal, providing administrative support. Maintaining diaries and making appointments, dealing whit incoming email, faxes and post. Carrying out specific documents, reports, general assistance during presentations, being in constant communication whit all the departments.

Preparation of preliminary draft budget for different Government departments, verification and analysis of the forecast or budget availability in relation to the application and modification of salaries, overhead, travel expenses, payments to suppliers and contractors, controlling expenditures of the different areas and offices, generating reports on the allocation of resources.

Setup and equipment sales, contract renewals, validating guarantees, general information and mobile phone rate plans.

Purchase Process of spare parts, creation of RFQ's, comparison charts, negotiation with suppliers, creating purchase orders, participation in the implementation Oliep system for the purchasing department.

Contract process for civil works, racks, general maintenances, processing and analysis of comparative tables, negotiating with suppliers, preparing purchase orders, scheduling of electronic auctions.