Colt Chang

• Optimised product performance and user experience for 15,000+ stakeholders through advanced usage data analysis and cross-functional collaboration. • Delivered enterprise reporting frameworks and Power BI dashboards to support divisional planning and senior executive decision-making. • Managed complex technology lifecycles and technical escalations, ensuring stable service delivery within a highly regulated environment.

• Engineered scalable BI data models and automated reporting to provide leadership with strategic insights and performance metrics. • Strengthened asset data integrity and cost efficiency by remediating and validating quality for 12,000+ enterprise endpoints. • Orchestrated ITSM workflow management and technical support to resolve complex system issues for a massive user base.

• Standardised information management processes and systems to ensure compliance with legislative and organisational governance requirements. • Applied continuous improvement methodologies and functional analysis to translate complex operational needs into technical system enhancements.

• Monitored application performance and data integrity to identify operational risks and drive proactive system improvements. • Facilitated stakeholder engagement and audits of technical documentation to align digital solutions with business-centric objectives.

• Directed the full lifecycle management and deployment strategy for 27,000+ partner assets to ensure operational scalability. • Resolved high-level system integration issues through close collaboration with global vendors and internal technical teams.

• Operated POS System to process customer orders and cash money on a shift basis. • Delivered an exceptional casual fine-dining customer experience on Fridays and Saturdays. • Served up to seventy customers a night in separate 2 hours dining slots, ensuring high standards at all times. • Managed and prioritised tasks under pressure in a professional manner during the service.

• Operated POS System to process customer orders and cash money on a daily basis. • Delivered an exceptional fine-dining customer experience over a period of an eight hour shift. • Served up to forty customers a night in separate 2 hours dining slots, ensuring high standards at all times. • Managed and prioritised tasks under pressure in a professional manner during the service.

• Set up SharePoint website for internal department use. • Communicated with third party for website design. • Discussed outlines of webpages, adjusted and modified to match users' requirements.

• Configured, tested, and quality-checked more than 400 customer modems on daily basis. • Managed device allocation, dispatch, and customer enquiries.

• Operated POS System to process customer orders and cash money on a daily basis. • Served food and beverage to guests in a fast-paced, high-pressure environment, in both casual and formal sections of the restaurant. • Completed barista duties such as preparing beverages and preparing fruit items in advanced that would be used at a later time in the cooking process.

• Operated POS System to process customer orders and cash money on a daily basis. • Trained in and delivered a basic fine-dining experience to customers. • Executed set-up, cleaning and shut down of the venue at the end of the working day.

• Developed automated applications for quality assurance, bridging the gap between technical sensor data and business performance metrics. • Optimised international production environments (China & Czech Republic) by identifying and implementing process improvements through rigorous system analysis.