Conny Rohr

Travelling in Europe, Australia and New Zealand

Responsible for the implementation of Global Managed Mobile Services in 14 countries* across the Asia Pacific Region for a global IT company (20,000+ connections), reporting to the Global Programme Manager and the Head of Delivery & Services APAC. * Australia, China, Hong Kong, India, Indonesia, Japan, New Zealand, Korea, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand

Service Level reporting, Implementation of new Service Desk tool; build of Knowledge Base including processes and trainings, roles & responsibilities; Management Engagement, Knowledge Exchange Forums, Design and implementation of Service Performance reporting.

Infrastructure projects, Administration, financial management, controlling, delivery tracking, reporting, quality assurance, construction of a Program Management framework following Prince2 methodology.

Malaysia, Japan, South Korea, China, Vietnam, Cambodia, Laos, Sydney

ITIL project coordination (Incident, Problem, Change, Service Level Management), finance controlling, quality assurance, delivery tracking, program communication, contribution to web based service level repository and service level reporting.

R&D Department project controlling and invoicing, cost center reports, forecasts, SAP administration

Re-positioning of the center towards a different customer group,management of day-to-day operations, marketing, event organisation, staff management, customer relationship management.

Assistant in Marketing & Finance, Customer Insight Manager role (customer related research management). Trouble Shooter in the Customer Service department.

Customer Relationship Management (Backoffice)