Corina Volcinschi

My role in this project: technical design and management of the website; content planning and editorial strategy; editing; audio-recordings; marketing of the website; Community Manager; individual and family coaching

Autonomous customer and language project management for corporate clients; ensuring high client satisfaction and loyalty; identification of relevant KPIs, success factors and expectations; periodic reports to the clients on the success of the learning initiatives; consultancy on continuous improvement measures for reaching the established goals (including marketing and communication strategies)

Coordination of the MBA courses and exams for full-time & part-time students; first point of contact for students and trainers; co-organisation of German classes for international students; coordination of the international modules; event and campaign management, e.g. video- and photoshootings for marketing purposes, guest lectures, international contests etc.; office management

Mercator Institute for Literacy and Language Education Coordination of the network „German as a Second Language“ Content design & organisation of seminars/workshops (presence &blended learning) Instructional design for an e-learning programme on German as a Second Language (currently unpublished) EU-funded projects Project coordination Co-authorship of Country Literacy Reports Workshops and presentations at international conferences Organizing international and national conferences and workshops

Organizational and financial responsibility for the monthly, quarterly and yearly Service Level Agreements (SLAs); customer mediation; SLA-related functional leadership of internal teams and third-parties; internal and external reporting; recruitment of new team members

Content-related and pedagogical counseling for all internal training programs of the Service Management University for international co-workers

Organizational and financial responsibility for the monthly, quarterly and yearly Service Level Agreements (SLAs); customer mediation; SLA-related functional leadership of internal teams and third-parties; internal and external reporting; recruitment of new team members

Design and implementation of internal training programs for international co-workers

Functional management of the local Change Management team, of internal technical teams and third-party contractors; customer mediation; organizational responsibility for Change Management SLAs; internal and external reporting; recruitment of new team members

Coordination of technical changes; customer mediation; change-related functional coordination of internal teams and third-party contractors; internal and external reporting; training new team members

Translation of customer requests and of technical documentation; language-related mediation between customers and technical teams

This master study is a multidisciplinary study on the crossroads of Linguistics, Educational science, Sociology and Psychology. My master thesis related to my previous multilingual experience in the Czechia and investigated the gender-differentiated role of parenthood in learning a second language: "Does Parenthood Stimulate Second Language Learning? A Gender-comparative Study on Attitudes and Motivation of Migrant Parents in the Czech Republic towards Learning the Czech Language".

Socrates-Erasmus student (Oct. 2006 – Jul. 2007) Free-mover student (Oct. 2007 – Mar. 2008)

September 2007 - B.A. Examination (Grade 10/10) Bachelor thesis: Venus to Mars, Roger! Gender Talk in “Nice Work” by David Lodge