Craig Guest

Manage the service teams during BAU and new releases into production for the Asda.co.uk and George – responsible for the online presence with a combined turnover of £1.2 Billion the role crosses continental boundaries through Europe, India and the USA.

Responsible for the introduction of change into Maplin.co.uk. - Introduce supporting prcesses - Incident, Request, Problem, Change and Release - Transition eCommerce projects from Sprint to live operations (project size £5 million) - Manage IBM project and BAU resources (Development and ITSM) - Manage SAP Hybris (Hosting partner) - Source, select and introduce new ITSM tool to support the growing business - Track project resources and tasks - Manage cutover plans and deployment activities

Responsible for: Developing, implementing, monitoring and managing the strategy and roadmap for the IT function including: Development, Projects, BAU, supplier relationship management, supplier performance management and sourcing activities. Aligning the IT strategy and roadmap to the the business plan.

- £126 Million Project Portfolio - Transition Lead for projects currently in transition - £500 Million - at bid stage. Responsible for representing Operations in approval to bid & project/Ops cost approval - Service/Product/Customer Acceptance into BAU (release board owner) - Review/definition/acceptance of Service design - Service Acceptance definition and tracking - Tactical and strategic solution creation to manage risk and increase speed of delivery

Responsibilities included: Team Management, Stakeholder Management, Change Manager, KPI Reporting, Project Management, Hands on Technical resolution, Supplier Management and Escalation Point. This was a varied role and contributed my strong knowledge of IT as a business facilitator/driver.

Leading a team of 12 IT Support Analysts supporting brands such as Virgin and Monsoon. Team Management, Service Reviews, Training, Escalation Point, Service Improvement Planning and KPI reporting.

To develop the Phone 4 U website utilizing classic ASP, JavaScript, HTML and Microsoft SQL Server.