Cristina Afonso
Skills
Timeline
Professional experience for Cristina Afonso
- Current 12 years and 1 month, since Mar 2013
Digital Distribution Project Manager
Microsoft
- Manages the launch of products and digital distribution partnerships to enable channel partners to distribute Microsoft products via ESD (Electronic Software Distribution) or POSA (Point of Sale Activation) for retailers and distributors across EMEA - Coordinates the activities of multiple internal and external parties to plan all launch related activities both in the digital space and in-store
- 2 years and 4 months, Jul 2010 - Oct 2012
Channel Incenties Program Manager
Microsoft
Global Subject Matter Expert and Point of Contact for all Partner Fee Payments queries and escalations - Prepared and delivered all necessary training for the program - Project Manager to several Process Optimization projects - Carried out all User Acceptance Testing activities for the program’s new platform and reports launches
- 5 months, Feb 2010 - Jun 2010
Business Process Specialist - Licensing Agreements
Microsoft
- Point of contact for Licensing and Services Integration in the Commercial Operations space – SME - Supervised LSI team, insuring effective workload distribution and adherence to SLA - Auditor for process quality and compliance within the team - Trained new hires
- 2 years and 4 months, Oct 2007 - Jan 2010
Senior Licensing Representative - B2B Customer Support & Billing
Microsoft
- Processed Agreement and Orders for MS customers and managed any related queries and escalations - Delivered financial reporting regarding the team’s productivity, quality and compliance - Addressed any system issues and ensured that work is distributed and prioritized within SLA - Trained new hires and conducted quality audits.
- 9 months, May 2005 - Jan 2006
Marketing Assistant/Department PA
Carrefour S.A.
- Developed marketing material for indoor campaigns - Managed purchases for the department - Responsible for monthly financial reporting - Negotiated and ensured 10% cost reduction on marketing materials across all the national stores
- 8 months, Nov 2003 - Jun 2004
Marketing Assistant/PA
Toitorres Automoveis
- Coordinated several Marketing campaigns that led to the 2.5% increase on local sales - Dealt with all customer service areas - Planned and coordinated corporate events - Edited Company newsletter
- 11 months, Jan 2003 - Nov 2003
Journalist & Desktop Publishing Designer
Torres Fenix, Lda.
- Researched and wrote news articles - Proof-reader for magazine articles - Designed and edited magazine layouts - Responsible for billing for advertising department
- 5 months, Sep 2002 - Jan 2003
Journalist - Intern
Badaladas - Local Weekly Newspaper
- Researched and wrote news articles - Proof read articles - Assisted Marketing & Sales department lead
Educational background for Cristina Afonso
- 2 years and 10 months, Sep 1999 - Jun 2002
Communication
Escola Secundaria Madeira Torres
- Journalism - Print Media - PR - Communication
Languages
English
First language
Portuguese
First language
French
Intermediate
Spanish
Intermediate
German
Basic
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