Cristina da Costa

* Manage all inbound and outbound transactions into and out of worldwide inventory locations, including returns. * Coordinate with peers in advanced support to analyze and resolve process and technical issues, such as IDoc errors, in collaboration with global cross-functional groups, providing timely resolutions and minimizing impacts on affiliates and markets. * Manage inventory reconciliation to ensure system and warehouse records match in both value and volume. Identify root causes of discrepancies and

* Was autonomously accountable for maintaining interface stability and quality between our global systems. * Guaranteed process governance when implementing new processes and achieved operational excellence. * Provided excellent customer service and established strong collaboration with cross-functional groups, manufacturing, and warehouse operations within market strategies, cost, and time frames. * Managed all inbound and outbound transactions into and out of worldwide inventory locations, including r

* Provided first level support to Customer Service Representative (CSR) in relation to order processing in SAP & JDE. * Master data maintenance. * Assisted Finance department with sales update issues and failures; perform sales updates manually if required. * Supported the ERP users in the manufacturing plants on daily issues with sales orders. * Assisted IT Business Analyst & Programmers in implementing new Customer Service process, program enhancements or bug fixing. * Coordinated EDI-tests with affiliate

- Procurement & Purchasing for R&D in Security Printing - Banknote Printing Machine Quotation Services

- Assisted senior management concerning banknote printing machines & auxiliaries purchases and sales orders (to worldwide government customers): creation / sending orders to suppliers / customers, order confirmation processing, billing, aging/ overdue collection analysis, credit letters. - Established effective relationships with customers and internal / external partners (additional free deliveries, communications, billing, shipping notice, certificate of origin request, Intrastat). - Correspondence manag

- Multiple web projects management as implementation of online property management software Immomig in real estate agencies, PDF templates customization, customized website development, migration to responsive design website, IDX data import, etc. - Establishment of the Web project scope by studying strategic business drivers; discovering and validating business and technical requirements and parameters; obtaining input from subject-matter experts (web developers & software developers). - Objectives formul

- Contract validation & reconciliation according to US SOX and compliance requirements for the assigned markets (South-West European countries), managing a portfolio of customer’s worth 1,2b$ - Very orderly and systematic Order to Cash coordination by directing, executing and monitoring the revenue stream for several independent business units within SAP S&D & Other tools. - Team coordination functions: review of the department needs and engage with the key colleagues involving and interacting with Customer

- Order & contract management for assigned customers according to IBM standards (SAP based). - Logistic follow-up (Purchase Order, order delivery, Billing, Reconciliation). - Resolved payment disputes, effectively applied the internal policy, contract terms and customer's request.

‐ Operational marketing execution. ‐ Product demonstration, negotiation and potential customer prospections. ‐ Optimization of sales (increase of the turnover by 40% in average).

‐ Research of new customers and international business trips organization ‐ Invoicing & Sales in fairs. ‐ Analysis and management of information requests (phone calls, e‐mails, and budgets). ‐ Bar code creation. ‐ New client’s insurance request. ‐ Development of OSR eBay Business.

The BA degree in Applied Foreign Languages (LEA) allows students with an interest in foreign languages to find work in the tertiary sector. The degree course covers three areas: English, another language (in my case Spanish) and subjects related to the functioning of a company. Linguistic skills: