Erik Fehér

- Led a 75‑member global support organization delivering secure, compliant IT services across IAM, SAP governance, and business applications for 200,000+ users. - Designed and executed an ITIL‑aligned operating model, improving service consistency, scalability, and governance. - Achieved 97% Timeliness, 99% First Time Right, and NPS 98 through KPI‑driven management and structured performance control. - Strengthened audit readiness and ISO‑aligned governance by enhancing access controls, documentation standa

- Managed a 26‑member team delivering SAP role governance and business application support in a compliance‑driven environment. - Introduced standardized operational guidelines, coaching programs, and performance frameworks aligned with ITIL processes. - Streamlined provisioning workflows, reducing turnaround times and improving user satisfaction. - Collaborated with IT, security, and external partners to resolve complex access issues and maintain system integrity.

- Supervised 15 specialists delivering SAP access management and business application support. - Strengthened operational discipline through mentoring, documentation improvements, and structured training programs. - Supported continuous improvement and compliance initiatives enhancing service reliability and audit readiness.

- Delivered precise SAP role coordination and conflict resolution (SoD) - Authored training materials and led onboarding for new hires - Balanced independent execution with collaborative problem-solving

- Audited travel expenses with a focus on accuracy, compliance, and deadlinedriven delivery - Maintained high standards of quality and timeliness under pressure