Daiana Dimitriu

Managing projects with multiple components, cross functional teams and plan the roadmap activities over 6-12 months. Conduct discovery meetings with customers and prospects to understand their sales, marketing and customer service requirements. Lead steering committee meetings with the client and be the escalation point for client communications. Create and manage project timelines to ensure on-time and on-budget delivery. Developing Use Cases and Requirements documentation.

Responsible for the implementation of standardized solutions for all Metro Cash and Carry countries. Functional analysis and design, process optimization, specification of functional requirements, product documentation and implementation support. Main responsible for Western European and Asian countries, I act as a process consultant, functional deployment manager. First point of contact for the Business Process Owner. Coordination and consultancy in the countries for COD and eCommerce platforms.

- Siebel 8.1 Order Management - Second Level Support and Maintenance for the Customer Ordering and Delivery system in Siebel 8.1 Order Management and Billing, Shipping and Order Fulfillment systems - EAI and EIM interfaces for Billing, Shipping and Fulfillment integration

Identify trends and go over most common issues in the area of expertise. Host 1-to-1 meetings and work with engineers towards attaining the same level of knowledge an proficiency in the given area. Update/correct/maintain the existing Knowledge base (both internal and customer facing)articles; add knowledge articles as needed to fill in any gaps. Provide technical background and assistance for all manager escalations on relevant areas.