Mag. Damien TALVARD

- managed a team of 19 local sales and customer service / 5 offices / gross profit 940 K€ / revenue 4,6M€ yearly - contributed to commercial action plan by service range and by strategic added-value fields of activity - client portfolio incl. global accounts, key accounts, MNC, SME, Chinese or foreign, communicating in English or Chinese

- consulting assignments / feasibility studies / market studies about JAPAN and US markets - developed two ranges of products adapted to Japanese and US markets / prospection on trade fairs - service export re-organisation / working processes / pricing

1/ Commercial management: forecast / budget / action plan / performance review and follow-up 2/ Restructuration, strategic developments, merger and synergies 3/ E-commerce, online marketing, social media & partnerships (yearly budget 530 K€)

- managed a team of 10 sales (3 call center employees - 1 counter sales - 6 resident sales managers) - coordinated sales teams of 5 offices: rolled-out new distribution policies / launched promotions and loyalty programs - client portfolio of 150 corporates: yearly revenue 6 M€ ; +30% generated by newly acquired customers

- prospected and secured of a portfolio of 60 new clients (50% Chinese) / negotiated and confirmed agreements - coordinated and took rapid decisions with foreign offices / sent and followed ”sales-leads”/ customer follow-up - organised complex shipments (combined sea/air - conso - perishable - medic - garment on holder - open top container)

- renewed product range / designed new products with the factories / sourced new products - managed the packaging department (6 employees): packaging concept / design / printing / delivery to factories - created and built 2 show-rooms with a team of 12 workers and welcomed foreign customers