Davide Ragusa

- Email, chat and phone customer service (IT-EN-FR-ES-DE-NL) - Social Media Management and customer service - Creation of SEO optimized landing pages - Analysis and monitoring results - Conduction of various researches of market competitors, analyzing product, features, prices, cancellation policies etc - Translations (mainly EN/IT - IT/EN) - Help center content creation - Blog for marketing purposes - Online webinar and offline demos - Graphic content creation (mainly Photoshop and Canva)

- Designed new identity and concept for the Stipple blog; - Executed on the design project using Photoshop and Protoshare; - Analyzed usability of current web product and recommended improvements of user experience; - Delivered creative design for the dashboard of the new web product.

- Managing web communication (official website) and launching/updating of social-network channels (ie.: Facebook, Youtube, Twitter). - Strong acquisition of graphic advertising skills and photo-editing through specific softwares (Photoshop, InDesign, etc) used every days to create "Lookbook" and "Fashion Still-life". - Elaboration of multimedial corporate presentations realized on video, powerpoint and pdf formats (using Adobe Premiere, Microsoft Office Pack and Acrobat Pro). - In-store events

- In-store salespersonal; - Helped conceive and implement promotional campaigns; for following brands: MSC Cruising, Samsung, Helwlett Packard, Adidas, TIM, Pattex, Wind SpA.)

Monitoring of competitors offerings in the market segment, with the aim to identify possible best practices. Investigations of bench-marking on the Bank's clients to identify strengths and areas for improvement to the offer and the relationship with the public and in particular on the reasons for use/disuse of certain products. Creation of multimedia illustrative DEMO for customers using the online portal for any operation of Internet Banking.