Deenraj Mangalore

Looking for suitable opportunities in Germany(with valid Job Seeker Visa)

Angestellt, Technical Lead, Aspect Software
Bengaluru, Indien

Fähigkeiten und Kenntnisse

IT Service Management
Avaya
IT Operations
VoIP
Avaya Media Gateways
Project management
IT-Incident Management
Operations Management
Team leadership
Vendor Management
Budget Management
IT Change Management
Unified Communications
Polycom
Administration
Cisco Call Manager

Werdegang

Berufserfahrung von Deenraj Mangalore

  • Bis heute 7 Jahre und 1 Monat, seit Juli 2018

    Technical Lead

    Aspect Software

    Operations Lead & Escalation Manager for Technical Services Team of over 100 engineers. .Key role held during the migration and set up of Center of Excellence in Bangalore, India and transitioning as primary offshore support model for all Global customers. Capable of managing high pressure situations and open to innovative approach towards problem solving techniques.

  • 4 Jahre und 8 Monate, Okt. 2013 - Mai 2018

    Senior Consultant

    Capgemini

    Senior Consultant in Capgemini India & Switzerland. Roles and responsibility included Project Management, Manager- End User Services, Service Management, Incident, and Change Manager. Project Management of Avaya IPT telephony infrastructure upgrades. Project Management of End User Services deployments and customer’s new retail store IT set up across Switzerland. Manager for the End User Computing Team of field support engineers.

  • 1 Jahr und 10 Monate, Jan. 2012 - Okt. 2013

    Team Leader

    Wipro Technologies

    •Team Lead - Network Voice, for offshore and onsite engineers. •Responsible to manage operations and maintain all the IP Telephony infrastructure of one of the major Healthcare customer. •Manage the Support contracts and annual maintenance contracts of service providers. •Track and plan for upgrades for Avaya & Cisco Telephony components.

  • 3 Jahre und 11 Monate, März 2008 - Jan. 2012

    Senior Project Engineer

    Wipro Infotech

    Administration and Maintenance of Avaya Voice Infrastructure.Design, Implementation & administration of Avaya Servers -S87xx, S8300, S85xx servers. Media gateways G650, G700, G450 etc.Avaya Aura Session Manager and Avaya Aura System Manager 6.3 administration. Design, installation & configuration of Gateway IP interfaces such as IP server interface (IPSI), Control LAN (CLAN), Media Processor (MEDPRO), media modules etc.Configuration of SIP, IP and TDM trunks.

  • 1 Jahr und 2 Monate, Feb. 2007 - März 2008

    Engineer

    Wipro Infotech

    Engineer -Network Management in Wipro Infotech (Retainer ship / Direct contract).Responsibilities included daily administration and maintenance of customer IP Telephony infrastructure.Co-ordination with OEM for any defects and report the same to the SME to review the production impact.Manage complete configuration of Vector call flow designs with multiple skill level of agents.Configuration of IP interface cards, Call Detail Recording applications.

  • 1 Jahr und 4 Monate, Nov. 2005 - Feb. 2007

    Engineer

    Shree Communication Products

    Avaya Telecom Engineer - Avaya Global Connect LTD (through Channel Partner -Shree Communication).Administration & maintenance of Avaya CM.Responsible for successful installation, configuration, administration & maintenance Avaya IPT.SPOC for any Telecom issues at customer location.Coordination with vendors and service providers.Manage end to end telecom issues for the customer and report any escalations to management.

Ausbildung von Deenraj Mangalore

  • 4 Jahre und 1 Monat, Aug. 2001 - Aug. 2005

    Telecommunications engineering

    Visvesvaraya Technological University

    Telecommunication Engineering

Sprachen

  • Deutsch

    Grundlagen

  • Englisch

    Muttersprache

XING – Das Jobs-Netzwerk

  • Über eine Million Jobs

    Entdecke mit XING genau den Job, der wirklich zu Dir passt.

  • Persönliche Job-Angebote

    Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.

  • 22 Mio. Mitglieder

    Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.

  • Kostenlos profitieren

    Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.

21 Mio. XING Mitglieder, von A bis Z