Denis Khusnullin

Definition and execution of release management and change management processes. Accountable for SAP upgrades execution. Accountable and responsible for 1st tier support for Solution Manager Focused Build and CHaRM tools. Planning and coordination of SAP upgrades

Ownership of Product Creation systems support service: ensuring service quality, ITIL adherence, customer satisfaction via regular surveys. Prioritisation of bug-fixes and improvements done by L3 together with L3 management based on current business needs. Extention of service KPIs. Management of L1-L2 support for product creation systems including regular activities review and optimisation, support upgrades and vendor transition. Budget management for license and maintenance costs.

SAP Solution Manager 7.1 deployment, CHARM activation, documents transition from 7.01 to 7.1, SAP Enterprise Portal connection to CHARM, CBTA setup and use SAP Testing automation lead SAP Release Manager PM for SAP Solution Manager 7.1 deployment SAP Solution Manager 7.01 support Archiving lead for SAP production systems Systems refresh lead SAP outage management CHARM customizing

Setup and support of EAM system Mincom Ellipse. Components, updates and patches deployment. Service desk activities: registering, dispatching and solving of user requests, escalating to vendor if necessary. Translation of system tables, popups. Popups databases setup and update. Client-side deployment. Preformance management. ServiceDesk application is deployed. ServiceDesk performance monitoring. Preparation of reports for customers.

1-st and 2-nd tier support for Microsoft Dynamics AX and BOSS-Kadrovik systems. Specifications creation for vendor. MSSQL2005, Microsoft Dynamics AX 4.0, Windows Server 2003/2008, Terminal Server 2003/2008, 1C, BOSS-Kadrovik administration. Achievments: Workflow improvement allows to reduce time for invoice creation in 5 times. volume of storage, needed for backup of financial systems was redused in 20 times by using of incremental backup. Daily backup system was deployed.

1st and 2nd tier support for system “Graf Bestugev” overpatching and update: creating and updating print forms, typical documents overpatching, scripts creation for data control, writing of requirements specification, based on user requests, testing of newly-added components, implementation of new self-descriptiveness components.

Responsible for helpdesk, trade equipment maintenance, authorization and video surveillance servers, shop equipment maintenance, Microsoft Navision AX, AD, SET Retail, Terminal Server administration. Achievements: user’s and administrator’s manuals on working with cash and shop equipment were written. As a result, amount of user-caused idle time of equipment was decreased

Responsible for LAN administration, software/hardware support, helpdesk, information systems security development and support, Corporate E-Mail server deployment and support, office machines operability support

Responsible for work order systems development and support, Sales management system improvement and support.

Responsible for computer equipment support. Achievements: windows domain system was deployed. Main server optimisation was made;

Operation Systems Databases Networks (Diploma verified by International Standard Classification of Education, ISCED ID 80483)

Programming languages Operation systems Algorythms