Derrick Kitavi

•Maintained and optimized network infrastructure, including routers, switches, and firewalls, resulting in an increase in network performance and a reduction in network-related issues. • Managed disaster recovery operations, resulting in a 100% recovery rate and minimizing system downtime • Designed and implemented a new network infrastructure, resulting in an increase in network speed and a reduction in latency. • Implemented and managed virtualization platforms (VMware/Hyper-V), reducing hardware costs t

• Solely managed a comprehensive database of over 50,000 users, resulting in a significant increase in overall departmental performance. • Receive help tickets from 300 users per month in the company and delegate tasks to appropriate departmental personnel. • Provide on-phone and online support for users of the extended company branch communication network to facilitate the effective operation of IT resources, improving user satisfaction. • Assisted in the implementation of 12 new hardware and software solu

• Drove service delivery and improved Enterprise IT services and products to 20,000+ end users in a fast-paced IT firm with 50+ corporate customers. • Quickly solved 20+ customer issues daily with proven success. • Performed 30 on-site visits to develop partner solutions. • Executed firewalls, IDS/IPS, SIEM, DLP and endpoint security solutions to reduce malicious attacks. • Spearheaded efforts to test the ability of 1700+ email accounts to withstand phishing attempts within 48hours on the job. • Performed p

Networking, Cybersecurity and IT Governance: TCP/IP, Firewalls, IDS/IPS, DLP, Security Compliance

Diploma in hospitality